BC4E Troubleshooting Guide

Resolve common issues and exceptions when running badminton clubs with BC4E software

Table of Contents

  1. No Response When Starting Setup.exe
  2. Exception When Starting Setup.exe
  3. Unable to Run Club Simulation
  4. Application Configuration Exception
  5. Small Main Window on Startup
  6. Abnormal Court Windows with Red Cross
  7. Exception When Exporting Club Users
  8. No Courts Shown in Main Window
  9. No Automatic Match Creation
  10. Cannot Download the Software

Problem Details and Solutions

No Response When Starting Setup.exe

Root Cause

ROOT CAUSE

Root Cause: The setup application cannot find required files or dependencies.

Possible Causes:
  • ZIP file not extracted properly - files and folder structure missing
  • Files extracted to Windows Download folder with overly long paths
  • Missing Visual C++ 2015 Redistributable (x86) component for BC4E 4.0.2 or earlier versions.

Solution

SOLUTION
Solutions:
  • Right-click the downloaded ZIP file and select "Extract All" to a temporary folder with a short path
  • Copy the extracted BC4E folder to C:\ drive root directory and run setup.exe from there
  • Install Visual C++ 2015 Redistributable (x86) from the System Requirements section on the Download page

Exception When Starting Setup.exe

Root Cause

ROOT CAUSE

Root Cause: Missing required software dependencies.

Possible Causes:
  • Missing Visual C++ 2015 Redistributable (x86) component

Solution

SOLUTION
Solutions:
  • Install Visual C++ 2015 Redistributable (x86) from the System Requirements section on the Download page

Unable to Run Club Simulation

Root Cause

ROOT CAUSE

Root Cause: Missing schedule or incorrect configuration.

Possible Causes:
  • No active schedule for the current day
  • Club run mode not set to Auto Mode or Auto Pick switched off

Solution

SOLUTION
Solutions:
  • Add a new schedule for the current day with appropriate start time and end time set to 11:00 PM
  • Switch Club run mode to Auto Mode via "Run → Switch To XXX Mode" or enable Auto Pick via "Run → Switch On Auto Pick"

Application Configuration Exception

Root Cause

ROOT CAUSE

Root Cause: Corrupted configuration file.

Possible Causes:
  • Corrupted BC4E.exe.config file (C:\BC4E\BC4E.exe.config)

Solution

SOLUTION
Solutions:
  • Replace the corrupted file with the original from the download package or delete the corrupted file

Small Main Window on Startup

Root Cause

ROOT CAUSE

Root Cause: Data loading error prevented proper window resizing.

Possible Causes:
  • BC4E encountered errors when loading club data

Solution

SOLUTION
Solutions:
  • Restore from the latest backup and verify the rollback version is working

Abnormal Court Windows with Red Cross

Root Cause

ROOT CAUSE

Root Cause: Invalid court naming convention.

Possible Causes:
  • Court names don't follow 'Court XX' pattern where XX is a number

Solution

SOLUTION
Solutions:
  • Rename courts to match 'Court XX' format via "Config → Courts" (Fixed in version 3.7.9+)

Exception When Exporting Club Users

Root Cause

ROOT CAUSE

Root Cause: Invalid user data.

Possible Causes:
  • Invalid club user names (empty names or names with special characters)

Solution

SOLUTION
Solutions:
  • Delete invalid user names found in "Admin → User Profile" window

No Courts Shown in Main Window

Root Cause

ROOT CAUSE

Root Cause: Incorrect view setting.

Possible Causes:
  • Players View selected instead of Court View

Solution

SOLUTION
Solutions:
  • Change all screen views to Court View via "View → Court View"

No Automatic Match Creation

Root Cause

ROOT CAUSE

Root Cause: Schedule, time, or configuration issues.

Possible Causes:
  • No active schedule for current day and time
  • Incorrect Windows date or time settings
  • Auto Pick switched off
  • BC4E missed next pick time due to user operation interference

Solution

SOLUTION
Solutions:
  • Add an active schedule for current day and time
  • Adjust Windows date and time settings correctly
  • Enable Auto Pick via "Run → Switch on Auto Pick"
  • Manually initiate match making via "Run → Arrange New"

Cannot Download the Software

Root Cause

ROOT CAUSE

Root Cause: Software signature issue.

Possible Causes:
  • Due to the software is mainly for non-profitable organisation. No budget to cover the cost of Microsoft cetification.

Solution

SOLUTION
Solutions:
  • You can turn off all of "Virus & threat protection" in Windows Smart Defender settings for the time being.
  • Click the download URL or copy it to Browser address bar to download the software.
  • Turn them back on once the download is done. The download should just take a few seconds.
Back to Top

Quick Navigation