Table of Contents
Problem Details and Solutions
Root Cause: No Response When Starting Setup.exe
Root Cause: The setup application cannot find required files or dependencies.
Possible Causes:
- ZIP file not extracted properly - files and folder structure missing
- Files extracted to Windows Download folder with overly long paths
- Missing Visual C++ 2015 Redistributable (x86) component
Fix: No Response When Starting Setup.exe
Solutions:
- Right-click the downloaded ZIP file and select "Extract All" to a temporary folder with a short path
- Copy the extracted BC4E folder to C:\ drive root directory and run setup.exe from there
- Install Visual C++ 2015 Redistributable (x86) from the System Requirements section on the Download page
Root Cause: Exception When Starting Setup.exe
Root Cause: Missing required software dependencies.
Possible Causes:
- Missing Visual C++ 2015 Redistributable (x86) component
Fix: Exception When Starting Setup.exe
Solutions:
- Install Visual C++ 2015 Redistributable (x86) from the System Requirements section on the Download page
Root Cause: Unable to Run Club Simulation
Root Cause: Missing schedule or incorrect configuration.
Possible Causes:
- No active schedule for the current day
- Club run mode not set to Auto Mode or Auto Pick switched off
Fix: Unable to Run Club Simulation
Solutions:
- Add a new schedule for the current day with appropriate start time and end time set to 11:00 PM
- Switch Club run mode to Auto Mode via "Run → Switch To XXX Mode" or enable Auto Pick via "Run → Switch On Auto Pick"
Root Cause: Application Configuration Exception
Root Cause: Corrupted configuration file.
Possible Causes:
- Corrupted BC4E.exe.config file (C:\BC4E\BC4E.exe.config)
Fix: Application Configuration Exception
Solutions:
- Replace the corrupted file with the original from the download package or delete the corrupted file
Root Cause: Small Main Window on Startup
Root Cause: Data loading error prevented proper window resizing.
Possible Causes:
- BC4E encountered errors when loading club data
Fix: Small Main Window on Startup
Solutions:
- Restore from the latest backup and verify the rollback version is working
Root Cause: Abnormal Court Windows with Red Cross
Root Cause: Invalid court naming convention.
Possible Causes:
- Court names don't follow 'Court XX' pattern where XX is a number
Fix: Abnormal Court Windows with Red Cross
Solutions:
- Rename courts to match 'Court XX' format via "Config → Courts" (Fixed in version 3.7.9+)
Root Cause: Exception When Exporting Club Users
Root Cause: Invalid user data.
Possible Causes:
- Invalid club user names (empty names or names with special characters)
Fix: Exception When Exporting Club Users
Solutions:
- Delete invalid user names found in "Admin → User Profile" window
Root Cause: No Courts Shown in Main Window
Root Cause: Incorrect view setting.
Possible Causes:
- Players View selected instead of Court View
Fix: No Courts Shown in Main Window
Solutions:
- Change all screen views to Court View via "View → Court View"
Root Cause: No Automatic Match Creation
Root Cause: Schedule, time, or configuration issues.
Possible Causes:
- No active schedule for current day and time
- Incorrect Windows date or time settings
- Auto Pick switched off
- BC4E missed next pick time due to user operation interference
Fix: No Automatic Match Creation
Solutions:
- Add an active schedule for current day and time
- Adjust Windows date and time settings correctly
- Enable Auto Pick via "Run → Switch on Auto Pick"
- Manually initiate match making via "Run → Arrange New"