BC4E Troubleshooting Guide

Resolve common issues and exceptions when running badminton clubs with BC4E software

Table of Contents

Root Cause: No Response When Starting Setup.exe

Fix: No Response When Starting Setup.exe

Root Cause: Exception When Starting Setup.exe

Fix: Exception When Starting Setup.exe

Root Cause: Unable to Run Club Simulation

Fix: Unable to Run Club Simulation

Root Cause: Application Configuration Exception

Fix: Application Configuration Exception

Root Cause: Small Main Window on Startup

Fix: Small Main Window on Startup

Root Cause: Abnormal Court Windows with Red Cross

Fix: Abnormal Court Windows with Red Cross

Root Cause: Exception When Exporting Club Users

Fix: Exception When Exporting Club Users

Root Cause: No Courts Shown in Main Window

Fix: No Courts Shown in Main Window

Root Cause: No Automatic Match Creation

Fix: No Automatic Match Creation

Problem Details and Solutions

Root Cause: No Response When Starting Setup.exe

Root Cause: The setup application cannot find required files or dependencies.

Possible Causes:

  • ZIP file not extracted properly - files and folder structure missing
  • Files extracted to Windows Download folder with overly long paths
  • Missing Visual C++ 2015 Redistributable (x86) component for BC4E 4.0.2 or earlier versions.

Fix: No Response When Starting Setup.exe

Solutions:

  • Right-click the downloaded ZIP file and select "Extract All" to a temporary folder with a short path
  • Copy the extracted BC4E folder to C:\ drive root directory and run setup.exe from there
  • Install Visual C++ 2015 Redistributable (x86) from the System Requirements section on the Download page

Root Cause: Exception When Starting Setup.exe

Root Cause: Missing required software dependencies.

Possible Causes:

  • Missing Visual C++ 2015 Redistributable (x86) component

Fix: Exception When Starting Setup.exe

Solutions:

  • Install Visual C++ 2015 Redistributable (x86) from the System Requirements section on the Download page

Root Cause: Unable to Run Club Simulation

Root Cause: Missing schedule or incorrect configuration.

Possible Causes:

  • No active schedule for the current day
  • Club run mode not set to Auto Mode or Auto Pick switched off

Fix: Unable to Run Club Simulation

Solutions:

  • Add a new schedule for the current day with appropriate start time and end time set to 11:00 PM
  • Switch Club run mode to Auto Mode via "Run → Switch To XXX Mode" or enable Auto Pick via "Run → Switch On Auto Pick"

Root Cause: Application Configuration Exception

Root Cause: Corrupted configuration file.

Possible Causes:

  • Corrupted BC4E.exe.config file (C:\BC4E\BC4E.exe.config)

Fix: Application Configuration Exception

Solutions:

  • Replace the corrupted file with the original from the download package or delete the corrupted file

Root Cause: Small Main Window on Startup

Root Cause: Data loading error prevented proper window resizing.

Possible Causes:

  • BC4E encountered errors when loading club data

Fix: Small Main Window on Startup

Solutions:

  • Restore from the latest backup and verify the rollback version is working

Root Cause: Abnormal Court Windows with Red Cross

Root Cause: Invalid court naming convention.

Possible Causes:

  • Court names don't follow 'Court XX' pattern where XX is a number

Fix: Abnormal Court Windows with Red Cross

Solutions:

  • Rename courts to match 'Court XX' format via "Config → Courts" (Fixed in version 3.7.9+)

Root Cause: Exception When Exporting Club Users

Root Cause: Invalid user data.

Possible Causes:

  • Invalid club user names (empty names or names with special characters)

Fix: Exception When Exporting Club Users

Solutions:

  • Delete invalid user names found in "Admin → User Profile" window

Root Cause: No Courts Shown in Main Window

Root Cause: Incorrect view setting.

Possible Causes:

  • Players View selected instead of Court View

Fix: No Courts Shown in Main Window

Solutions:

  • Change all screen views to Court View via "View → Court View"

Root Cause: No Automatic Match Creation

Root Cause: Schedule, time, or configuration issues.

Possible Causes:

  • No active schedule for current day and time
  • Incorrect Windows date or time settings
  • Auto Pick switched off
  • BC4E missed next pick time due to user operation interference

Fix: No Automatic Match Creation

Solutions:

  • Add an active schedule for current day and time
  • Adjust Windows date and time settings correctly
  • Enable Auto Pick via "Run → Switch on Auto Pick"
  • Manually initiate match making via "Run → Arrange New"

Root Cause: The software is not certified by Microsoft.

Root Cause: Software signature issue.

Possible Causes:

  • Due to the software is mainly for non-profitable organisation. No budget to cover the cost of Microsoft cetification.

Fix: Cannot download the software

Solutions:

  • You can turn off all of "Virus & threat protection" in Windows Smart Defender settings for the time being.
  • Click the download URL or copy it to Browser address bar to download the software.
  • Turn them back on once the download is done. The download should just take a few seconds.
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